The Oracle Fusion Cloud Help Desk 25A release introduces enhancements aligned with the Redwood Experience. Here are some highlights:
- Redwood Theme Update: All Help Desk pages now feature the plum theme as the default, offering a refreshed and cohesive user interface.
- Enabling the Redwood Experience: To activate the Redwood Experience for the Help Desk, you need to navigate to Setup and Maintenance, adjust feature opt-ins, and enable functionalities like Adaptive Search, Knowledge Management, and more.
- Streamlined User Roles: Specific roles and privileges, such as the HR Help Desk Administrator, are required for setup and administration.
Oracle Fusion Cloud Employee Experience in the Redwood 25A release brings a suite of AI-enhanced features and user experience improvements under the Oracle ME platform, all built on the Redwood design system. This release, aligned with Oracle’s quarterly update cycle, emphasizes a modern, intuitive interface and advanced functionality to elevate employee engagement, streamline HR processes, and empower both employees and HR teams. Here’s a breakdown of the key innovations in Redwood 25A for Employee Experience:
The Redwood interface continues to evolve, delivering a consumer-grade experience with a sleek, unified look across Oracle Fusion Cloud HCM applications. In 25A, this includes refined self-service pages like My Spotlight, which provides employees with a single-pane view of employment, assignment, and compensation details, complete with up to 18 clickable analytic cards prioritized by urgency (e.g., expiring passports flagged with an “Expiring” badge). These pages, built using Visual Builder Studio (VBS), reduce clicks and load times, enhancing usability for employees and managers alike.
A standout feature is the integration of over 50 role-based AI agents introduced in this release. These agents tackle complex, multi-step tasks across the employee lifecycle. For example, the Employee Service Agent enables natural-language interactions for instant answers to policy questions (e.g., promotion eligibility by grade), cutting down on HR queries. The Onboarding Assistant crafts personalized onboarding plans, while the Career Ambassador Agent connects employees with peers in aspirational roles, provided the ORA_HRD_CAREER_AMBASSADORS_ENABLED profile option is activated. These agents collaborate as “teams” to execute end-to-end processes, leveraging Oracle’s LLM and company-specific data for contextual relevance.
Generative AI enhancements further boost productivity. Employees and HR professionals can use it to draft performance feedback, create role guides in Oracle Grow, or generate tailored communications via HCM Communicate. For instance, a manager can instantly produce a feedback summary for a review, while communication teams can target and track campaigns with granular precision, a feature requiring an HCM Communicate subscription.
The release also introduces Redwood-guided journeys for tasks like onboarding or career planning, embedding step-by-step guidance directly into workflows. These journeys, customizable via VBS, ensure that employees stay on track with minimal friction. Additionally, the AI Agent Studio empowers organizations to tailor these agents to unique needs—say, automating shift scheduling or compliance checks—making the system highly adaptable.
EnchantApps Oracle Cloud experts can help you with your 25A Upgrade and testing. We are here to ensure that Oracle Cloud quarterly updates do not impact your business processes. Contact us for more details.