The latest Oracle Fusion Cloud Service 25A release brings several exciting updates and enhancements! Here are some of the key highlights:
Service Request Management
- AI-powered tools: New AI-powered service request tools for better efficiency.
- Enhanced search: Agents can now search for contacts based on postal addresses.
- Dynamic tabs: More information is displayed when hovering over dynamic tabs in the Classic Service Request UI.
- Customization: Users can customize the service request creation process using Oracle Visual Builder Studio.
Extensibility and Analytics
- Message Composer Event Listeners: New extensibility features for Service Request objects.
- Adaptive Search: Helps find similar service requests for effective resolution.
- Service Analytics: New “Service Profile” folder and pre-built reports for analyzing service request velocity, resolution, and agent performance.
Service Channels
- Customizable notifications: Three new Profile Options for customizing chat assignment notifications.
- Improved UI: Enhanced UI for additional sections and customizable vertical dynamic containers.
Case Management
- User-friendly interface: Employees can now use a “Create Case” page to report cases.
- Work Order creation: Agents can create work orders directly from the service profile edit page.
EnchantApps Oracle Cloud experts can help you with your 25A Upgrade and testing. We are here to ensure that Oracle Cloud quarterly updates do not impact your business processes. Contact us for more details.
Oracle Fusion Cloud Service 25A – What’s New?