Oracle Fusion Cloud CX Service Release 25B introduces several enhancements designed to improve efficiency and AI-driven capabilities. Here are some key updates:
- AI-Powered Features: New AI agents assist sales teams by explaining complex compensation plans and analyzing third-party contract documents during negotiations.
- Improved Customer Service Tools: Enhancements in order management help customer service reps handle returns more efficiently.
- Expanded AI Capabilities in HCM: AI now supports performance reviews, team goals, and training course descriptions.
- Roadmap Insights: Oracle has published detailed roadmaps outlining updates across ERP, HCM, SCM, and CX modules.
- Utilities Agent Enhancements: The update includes improvements for Oracle Fusion Cloud CX for Utilities Agent Service, helping customer service teams streamline interactions.
- Community Discussions: The Oracle Cloud Customer Connect platform provides insights into module-specific enhancements and best practices.
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Oracle Fusion Cloud CX Service Release 25B – What’s New?