Oracle Fusion Cloud CX Service Release 25A – What’s New ?

Oracle Fusion Cloud CX Service Release 25A brings several exciting updates and enhancements.

Here are some of the key features:

• AI-Powered Service Request Tools: New tools leverage AI to improve service request management, including AI-generated summaries and adaptive search for similar service requests.

• Extensibility Enhancements: New extensibility features through Message Composer Event Listeners and the Enhanced Service Center Extensibility Framework.

• Improved User Interface: The Service Contact Page now includes customizable vertical dynamic containers, enhanced UI for additional sections, and improved custom button alignment.

• New Actions: Two new actions on the Service Center Home Page: “Create New Service Request” and “Create New Work Order”.

• Service Analytics: There is a new “Service Profile” folder in the “Service—CRM Service Requests Real Time” subject area and new metrics for understanding relationships between cases and other business objects.

• Service Channels: Three new Profile Options for customizing chat assignment notifications.

These updates aim to enhance customization, improve user experience, and provide better insights into service operations.

EnchantApps Oracle Cloud experts can help you with your 25A Upgrade and testing. We are here to ensure that Oracle Cloud quarterly updates do not impact your business processes. Contact us for more details.