Key Enhancements
- AI-Powered Agents
Release 26A introduces new and enhanced AI agents across the Fusion Applications Suite,
including CX Service. These agents help automate tasks, provide intelligent recommendations,
and improve customer interactions. - CX for Utilities Agent Service Updates
Specific improvements for CX in Utilities include streamlined workflows for service agents,
better case management, and enhanced integration with other Oracle Cloud modules. - User Experience Improvements
Updates in common technologies bring a more consistent and intuitive interface across CX
Service, making navigation and task execution smoother.
Major Highlights
- AI Agents Expansion
Release 26A continues Oracle’s push into AI-driven automation. CX Service now benefits from
enhanced AI agents that can assist with case resolution, recommend next-best actions, and
streamline customer support workflows. These agents are designed to reduce manual effort
and improve service quality. - Unified Experience Across Fusion Apps
Oracle has aligned CX Service updates with improvements across ERP, HCM, and SCM. This
means a more consistent interface, smoother navigation, and better integration between
modules. - CX for Utilities Enhancements
Service agents in utility organizations gain improved tools for managing customer requests,
including faster case creation, better tracking, and tighter integration with billing and field
service. - Quarterly Innovation Cycle
As part of Oracle’s quarterly release cadence, 26A delivers hundreds of updates across the
Fusion suite. For CX Service, this includes incremental improvements in analytics, reporting, and
workflow automation.
EnchantApps Oracle Cloud experts can help you with your 26A Upgrade and testing. We are here to ensure that Oracle Cloud quarterly updates do not impact your business processes. Contact us for more details.
Oracle Fusion Cloud CX Service 26A – What’s New ?