Oracle Fusion Cloud CX Service 25D introduces a full Redwood Experience, enhancing usability,
personalization, and mobile-first design for customer service teams.
Here’s a breakdown of what’s new and impactful in the 25D Redwood Experience for Oracle
Fusion Cloud CX Service:
Oracle Fusion Cloud CX Service 25D — Redwood Experience Highlights
Agent Workspace
- Redwood UI: Sleek, responsive design with contextual panels
- Smart Suggestions: AI-driven recommendations for next-best actions
- Quick Actions: Fewer clicks, faster resolutions
Dashboards & Analytics - Role-Based Dashboards: Personalized views for agents, managers, and admins
- Real-Time Metrics: Drill-down charts, filters, and Redwood-styled tiles
- Embedded Insights: KPIs surfaced directly in the workspace
Knowledge Management - Redwood Article View: Clean layout, better readability
- AI Search: Smarter results with intent detection
- Authoring Tools: Streamlined publishing with Redwood styling
Mobile-First Design
- Responsive Layouts: Seamless experience across devices
- Field Agent Support: Access service requests, knowledge, and dashboards on the go
- Push Notifications: Redwood-styled alerts for updates and escalations
Omnichannel Service
- Unified Redwood Interface: Chat, email, and voice in one place
- Conversation History: Smart threading and context retention
- Customer Sentiment: Visual cues and AI-powered tone analysis
EnchantApps Oracle Cloud experts can help you with your 25D Upgrade and testing. We are here to ensure that Oracle Cloud quarterly updates do not impact your business processes. Contact us for more details.
Oracle Fusion Cloud CX Service 25D Redwood Experience