Oracle Fusion Employee Experience 25B Redwood Pages

Here’s a crisp rundown of what’s new in Oracle Fusion Employee Experience with the 25B Redwood Pages update.

 Key Redwood Enhancements in 25B

• Mandatory Redwood UI for Help Desk
  The classic HR Help Desk interface is deprecated. All users must transition to Redwood before 28A.
• AI-Powered Case Routing
  Service requests are now auto-assigned to the most relevant agents using historical data and machine learning.
• Generative AI Summaries
  Agents can auto-generate resolution notes, wrap-up summaries, and email responses using GenAI.
• Journeys Integration
  Employees can launch guided workflows directly from Help Desk, streamlining onboarding and support.
• Embedded Knowledge Base
  Contextual articles appear within the case workflow to help users self-resolve faster.
• Advanced Analytics Dashboards
  New visualizations offer deeper insights into case trends and resolution performance.
• Improved Collaboration Tools
  Upgraded internal messaging and file sharing support smoother teamwork.
• Visual Builder Studio Support
  Enables low-code customization of Help Desk workflows for tailored experiences.

Redwood Page Behavior

• Pages are enabled via profile options, and some may be default-on in 25B.
• Many Redwood pages use Oracle Search Cloud Service (OSCS) for search and results.
• Initial data ingest is required for full functionality.

 EnchantApps Oracle Cloud experts can help you with your 25B Upgrade and testing. We are here to ensure that Oracle Cloud quarterly updates do not impact your business processes. Contact us for more details.