Here’s what’s new in Oracle Fusion Cloud Order Management 25C—and it’s packed with smart enhancements that elevate both customer experience and operational efficiency:
Key Enhancements in 25C Order Management
AI-Powered Return Order Assistant
– The Return Order Assistant AI Agent now supports a configurable workflow to create return orders.
– This streamlines the return process, improving customer service and reducing manual effort.
Redwood Experience Expansion
– Enhanced Redwood UI pages offer a more intuitive and visually engaging experience across Order Management tasks.
– Expect smoother navigation, better contextual guidance, and improved productivity.
Advanced Inventory Integration
– Order Management now integrates more deeply with Advanced Inventory, supporting healthcare and manufacturing use cases.
– This enables better visibility and control over inventory during order fulfillment.
Smart Operations & Connected Equipment
– New use cases for connected equipment in manufacturing and maintenance are supported, improving order orchestration tied to asset availability.
Generative AI Features
– AI Agents assist with pricing decisions, order validations, and exception handling.
– These agents reduce manual intervention and help ensure compliance with pricing and fulfillment policies.
Detailed Feature Highlights
1. Return Order Assistant AI Agent
– Now supports a configurable workflow for return order creation.
– Enhances customer service by automating return processes and reducing manual intervention.
– Ideal for high-volume return environments like retail and electronics.
2. Redwood Experience Enhancements
– Refreshed UI for Order Management tasks, including:
– Order capture
– Fulfillment orchestration
– Exception handling
– Improves usability and reduces training time for new users.
3. Advanced Inventory Integration
– Seamless integration with Oracle Fusion Cloud Advanced Inventory.
– Supports complex use cases in healthcare, manufacturing, and asset-intensive industries.
– Enables better tracking of serialized and lot-controlled items during order fulfillment.
4. Global Order Promises REST Resource
– Replaces older REST APIs for availability checking and order scheduling.
Offers:
– Higher performance
– More comprehensive access to supply and allocation rules
– Recommended migration for users relying on legacy REST endpoints.
5. Dual Units of Measure Support
– Allows managing items with primary and secondary units of measure.
– Useful for industries like food and chemicals, where weight and volume are tracked simultaneously.` 7890-=67777777879o9o0o00o6y5t
6. Hold and Release Enhancements
– SOAP operations for RequestHold and ReleaseHold are deprecated.
– Replaced by REST-based Apply Hold and Release Hold actions in the Sales Orders for Order Hub service.
– Requires enabling a specific profile option for REST usage.
7. Scheduled Process Updates
– New process: Delete Nontransactional Entities from Closed Sales Orders and Fulfillment Lines.
– Helps clean up historical data and improve system performance.
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