Oracle Fusion Cloud Help Desk 25D introduces Redwood Pages with a sleek, intuitive interface
that enhances service request handling, agent productivity, and employee experience.
Key Features of Help Desk 25D Redwood Pages
Unified Redwood UX
The Help Desk interface now aligns with Oracle’s Redwood design system, offering a
clean, modern layout across desktop and mobile.
Streamlined Request Creation
Employees can raise service requests with fewer clicks, aided by smart suggestions and
categorized issue types.
Agent Workspace Enhancements
Agents benefit from improved navigation, contextual insights, and faster access to
knowledge articles and resolution templates.
Integrated Search & Filters
Advanced search and filtering options help users and agents locate requests, solutions,
and updates efficiently.
Personalized Dashboards
Role-based dashboards display relevant metrics, open tickets, and priority actions,
improving responsiveness and visibility.
Why It Matters
For Employees: Faster, simpler support experience with intuitive request tracking
For Help Desk Teams: Better tools for triage, resolution, and communication
For IT Leaders: Consistent UX across modules, reduced training time, and improved
adoption
EnchantApps Oracle Cloud experts can help you with your 25D Upgrade and testing. We are here to ensure that Oracle Cloud quarterly updates do not impact your business processes. Contact us for more details.