Oracle Fusion Cloud CX Service 25D introduces enhanced AI-driven capabilities, improved agent
tools, and roadmap updates designed to streamline customer service operations and boost
productivity.
Here’s a detailed breakdown of what’s new in the 25D release:
�� Key Highlights in Oracle Fusion Cloud CX Service 25D
AI-Powered Enhancements
- Release 25D significantly expands embedded AI agents and assistants across CX Service,
helping automate routine tasks and provide smarter recommendations. - These AI features are designed to reduce manual effort for service agents and improve
customer experience.
Agent Service Updates
- Oracle Fusion Cloud CX for Utilities Agent Service 25D introduces new usability improvements
and workflow enhancements for agents. - These updates focus on making case management and customer interactions more seamless.
Roadmap Insights
- Oracle’s product management team highlighted that 25D sets the stage for future innovations
in 26A, including deeper AI integration and expanded service automation. - The roadmap emphasizes continuous quarterly updates, ensuring service teams benefit from
evolving features.
Why This Matters
- For Service Agents: Faster resolution times, less repetitive work, and more intuitive tools.
- For Organizations: Improved customer satisfaction through smarter case handling and
proactive service. - For IT/Admin Teams: Easier configuration and readiness planning with Oracle’s quarterly
release cadence.
�� Looking Ahead
Oracle Fusion Cloud CX Service 25D is part of Oracle’s broader Fusion Apps Suite roadmap,
which is increasingly focused on AI-first experiences across ERP, HCM, SCM, and CX. This means
CX Service users can expect even more intelligent automation and predictive capabilities in
upcoming releases.
EnchantApps Oracle Cloud experts can help you with your 25D Upgrade and testing. We are here to ensure that Oracle Cloud quarterly updates do not impact your business processes. Contact us for more details.