Oracle continues its Redwood transformation in CX Service, delivering smarter automation,
modern design, and stronger security.
✨ Key Highlights:
AI-Powered Case Classification & Routing – Faster, more accurate resolutions.
⚡Fusion Agentic Applications – Proactive apps that drive compliance, sales, and service
outcomes.
�� Enhanced Multi-Turn Chatbots – Context-aware, seamless escalation to agents.
�� Redwood Appearance Editor & Quick Links – Sleek, intuitive UI for speed and clarity.
�� Stronger Multifactor Authentication – Enterprise-grade security for CX operations.
CX Service 26C empowers teams to move from reactive support to proactive engagement,
ensuring customers feel valued and connected.
EnchantApps Oracle Cloud experts can help you with your 26C Upgrade and testing. We are here to ensure that Oracle Cloud quarterly updates do not impact your business processes. Contact us for more details.