EnchantApps / EA Consulting Services

HELP DESK REQUEST MANAGEMENT: Computer Telephony Integration (CTI) can now be used with the Help Desk in the Redwood user interface using the MCA framework. Incoming calls are routed to appropriate agents and the caller’s information is automatically shown for

RISK MANAGEMENT: The feature enables you to view and report on the business objects available in Risk Management to build models in Advanced Financials Controls. This release includes changes and attribute additions to business objects, and two new objects. TIPS

Oracle Goal Management enables you to transform business objectives into goals across various organizational levels, providing a clear line of sight from managers to employees. Business leaders can communicate high-level initiatives that managers can translate into goals for their employees.

SCM COMMON COMPONENTS Tailor a seamless experience for the users in your enterprise using Oracle Visual Builder Studio. You can use business rules in Visual Builder Studio’s Express mode to: Configure Redwood pages to best meet your specific business needs.

SUBSCRIPTION MANAGEMENT: You can process subscription transactions on a large volume of data asynchronously, so you can continue using the application while the updates happen in the background. You can decide what qualifies as a large volume of data by