EnchantApps / EA Consulting Services

The Oracle Fusion CX Service 25C release continues Oracle’s strategic rollout of the RedwoodDesign System across the Customer Experience (CX) suite, with a focus on enhancing agentproductivity, self-service capabilities, and analytics in service management. While the 25CWhat’s New documentation emphasizes

Oracle Fusion Cloud Demand Management update 25C introduces enhancements focused on AI-driven process guidance to improve planner productivity and decision-making. The primary new feature is the integration of the Supply Chain Planning Process Advisor, an AI agent powered by large

Oracle Fusion Absence Management in Cloud HCM enables organizations to configure flexibleabsence plans, track leave balances, process requests, and ensure compliance with globalpolicies. It integrates with Time and Labor, Payroll, and Global HR for seamless workflows. The25C update emphasizes AI-driven

Oracle Fusion Workforce Scheduling is a module within Oracle Cloud HCM designed to optimizeemployee scheduling, manage labor costs, ensure compliance, and integrate with otherWorkforce Management tools like Time and Labor. It enables managers to create schedulesbased on availability, absences, and

Oracle Fusion Help Desk Cloud is a component of Oracle Fusion Cloud Human CapitalManagement (HCM) Service is designed to provide efficient support for HR-related inquiriesthrough self-service and agent-assisted workflows. The 25C release continues the progressiverollout of the Redwood Experience, Oracle’s